Call Center Agent

Vacancy for: Student Support Department

Ref Code:

Job Description:
• Handle all incoming calls and respond to caller inquiries.
• Provide inquirers with accurate and complete information
• Identify, research, and resolve student's issues using the computer system.
• Follow up on inquiries that are not solved immediately and contact the inquirer.
• Communicate with other departments to resolve problems regarding complaints.
• MS office and internet good user.
• Route calls to appropriate resources.
• Other duties as assigned.
Job Requirements:
• Bachelor or equivalent degree.
• 0-2 years of experience in a call center environment.
• English Language is a must.
• Excellent Arabic speaking skills.
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills.
• German Language is an asset.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately.
• Effective Communication Skills.
• Creative Problem Solving.
• Organizational Ability.
• Team Player.
• Flexibility and Friendly.
Applications will be reviewed until the position is filled. For best consideration, submit applications by 19th of May 2024

Post Date: Thursday, April 18, 2024

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